SecureAI offers tiered plans designed for automotive aftermarket organizations of all sizes. Each plan is billed per seat, per month, and includes access to AI models, file upload capabilities, knowledge bases, and conversation history. This article explains what each plan includes, how pricing works, and how to choose the right plan for your organization.
Plan Tiers
SecureAI offers three plan tiers. All plans include core SecureAI features -- the difference is in capacity, model access, and administrative controls.
| Feature | Starter | Professional | Enterprise |
|---|---|---|---|
| AI chat with conversation history | Included | Included | Included |
| File uploads and document analysis | Included | Included | Included |
| Knowledge base creation | Up to 3 | Unlimited | Unlimited |
| AI model access | Fast tier only | Fast + Balanced tiers | All tiers (Fast, Balanced, Advanced) |
| Monthly token allocation per seat | 500,000 | 2,000,000 | Custom |
| Custom assistants | Up to 5 | Unlimited | Unlimited |
| Team workspaces | 1 | Up to 10 | Unlimited |
| SSO (SAML/OIDC) | -- | -- | Included |
| Usage analytics dashboard | Basic | Full | Full + API export |
| Content filtering and safety controls | Standard | Standard | Configurable per model |
| IP allowlisting | -- | -- | Included |
| Data retention policy controls | Default (90 days) | Configurable | Configurable + per-user overrides |
| Dedicated support | Email (business hours) | Email + chat (extended hours) | Named account representative |
| SLA | 99.5% uptime | 99.9% uptime | 99.9% uptime + custom SLA available |
| Compliance certifications | SOC 2 | SOC 2 | SOC 2, GDPR, HIPAA (BAA available) |
How Pricing Works
SecureAI uses a per-seat, per-month billing model. Each active user account counts as one seat.
What counts as a seat
Any user account with an "active" status in the Admin Panel counts as one seat. Deactivated or suspended accounts do not count toward your seat total. Pending invitations that have not been accepted do not count as seats.
Billing cycle
Billing is calculated at the start of each monthly cycle based on the number of active seats at that time. If you add users mid-cycle, the additional seats are prorated for the remainder of the billing period. If you remove users mid-cycle, the reduction takes effect at the start of the next billing period.
Volume discounts
Organizations with larger seat counts may qualify for volume pricing. Discounts are applied based on committed annual seat counts rather than month-to-month usage. Contact your account representative for volume pricing details.
Annual vs. monthly billing
Both annual and monthly billing options are available. Annual commitments receive a discount compared to month-to-month billing. Annual contracts are invoiced quarterly or annually depending on preference.
Plan Details
Starter
The Starter plan is designed for small teams getting started with AI-assisted parts lookup and customer support. It provides access to fast-tier models, which handle straightforward queries like part number lookups, basic compatibility checks, and simple Q&A efficiently.
Best for: Small shops or departments with 1--10 users who need basic AI assistance for daily parts lookup tasks.
Included:
- Fast-tier AI models (optimized for speed and cost on routine queries)
- Up to 3 knowledge bases (e.g., one for parts catalogs, one for shop procedures, one for customer templates)
- Up to 5 custom assistants
- 500,000 tokens per seat per month
- Basic usage analytics showing per-user token consumption
- Email support during business hours (Mon--Fri, 8 AM -- 6 PM ET)
Limitations:
- No access to Balanced or Advanced model tiers
- Single team workspace
- No SSO integration
- Default data retention policy (90 days) cannot be customized
Professional
The Professional plan is built for mid-size organizations that need more capacity, multi-team support, and access to more capable AI models for complex tasks like cross-referencing OEM part numbers across manufacturers or analyzing parts compatibility across vehicle years.
Best for: Organizations with 10--100 users across multiple departments (parts, service, sales) that need higher capacity and better models.
Included:
- Fast and Balanced AI model tiers
- Unlimited knowledge bases
- Unlimited custom assistants
- Up to 10 team workspaces with independent budgets
- 2,000,000 tokens per seat per month
- Full usage analytics dashboard with team breakdowns, model-by-model reporting, and trend analysis
- Email and chat support with extended hours (Mon--Fri, 7 AM -- 9 PM ET; Sat, 9 AM -- 5 PM ET)
Additional capabilities over Starter:
- Team-level budget allocation and per-user usage limits
- Configurable data retention policies
- Usage report exports (CSV, PDF) for accounting and chargeback
Enterprise
The Enterprise plan provides the full SecureAI feature set with no artificial limits, advanced security controls, and dedicated support. It is designed for large organizations with complex compliance requirements, multi-location operations, and high-volume AI usage.
Best for: Organizations with 100+ users, multi-location operations, or strict compliance requirements (SOC 2 audits, GDPR data subject requests, HIPAA-covered workflows).
Included:
- All AI model tiers (Fast, Balanced, Advanced) with custom token allocations
- Unlimited knowledge bases, assistants, and team workspaces
- SSO integration (SAML and OIDC) with your identity provider
- IP allowlisting for network-level access control
- Configurable content filtering and safety settings per model
- Data retention policies with per-user overrides
- Full compliance certification support (SOC 2 Type II, GDPR with DPA, HIPAA with BAA)
- Named account representative and priority support
- Custom SLA terms available
- API access for usage data export and integration with internal dashboards
Additional capabilities over Professional:
- Advanced model tier access for complex multi-document analysis and diagnostics
- Per-model safety and filtering overrides
- Audit log export via API
- Custom onboarding and training sessions for your team
Choosing the Right Plan
Use these questions to determine which plan fits your organization:
How many users will access SecureAI?
- 1--10: Starter is likely sufficient
- 10--100: Professional provides the team management and capacity you need
- 100+: Enterprise offers the scale, security, and compliance features required
What types of tasks will users perform?
- Simple part number lookups and basic Q&A: Starter's fast-tier models handle these well
- Cross-referencing, compatibility analysis, multi-step diagnostics: Professional's balanced-tier models are better suited
- Complex multi-document analysis, large catalog processing, advanced reasoning: Enterprise's advanced-tier models are needed
Do you have compliance requirements?
- Basic security is sufficient: Starter or Professional
- SOC 2 audit readiness needed: Professional or Enterprise
- GDPR, HIPAA, or custom compliance: Enterprise
Do you need SSO or network-level access controls?
- No: Starter or Professional
- Yes: Enterprise
Token Allocation and Overages
Each plan includes a monthly token allocation per seat. Token usage is tracked across all conversations, file uploads, and knowledge base queries.
What happens when you hit your token limit
When a user reaches their monthly token allocation, new conversations are blocked until the limit resets at the start of the next billing cycle. Existing conversations remain visible but cannot accept new messages. Administrators receive notifications when users approach their limits.
Increasing your allocation
- Starter and Professional: Contact your account representative to purchase additional token capacity as an add-on.
- Enterprise: Token allocations are custom and can be adjusted at any time through your account representative.
Monitoring usage
Administrators can monitor token consumption in the Admin Panel under Settings > Billing and Analytics > Usage Dashboard. For detailed guidance on setting up usage limits and alerts, see Setting Usage Limits and Budgets.
For more information on how tokens work and tips for efficient usage, see Understanding Token Usage and Costs.
Changing Plans
Upgrading
You can upgrade your plan at any time. Upgrades take effect immediately, and the price difference is prorated for the remainder of your billing cycle. When you upgrade:
- New features become available immediately (e.g., additional model tiers, SSO).
- Existing data, conversations, knowledge bases, and assistants are preserved.
- Token allocations increase to the new plan's level for the current billing period.
To upgrade, contact your account representative or visit Admin Panel > Settings > Billing > Plan.
Downgrading
Downgrades take effect at the start of your next billing cycle. Before downgrading, review what you will lose:
- If you have more knowledge bases or workspaces than the lower plan allows, you will need to consolidate or delete the excess before the downgrade takes effect.
- Users who relied on higher-tier models will be restricted to the models available on the new plan.
- SSO and IP allowlisting (Enterprise-only features) will be disabled if you downgrade from Enterprise.
Contact your account representative to initiate a downgrade.
Trials and Evaluations
Trial availability varies by organization and is determined during the sales process. Trials typically include full access to SecureAI features for a limited time with a set number of seats. For details, see Is there a free trial?.
Billing and Invoices
Invoices are sent automatically to the billing contact on file at the start of each billing cycle. Administrators can view and download past invoices in the Admin Panel under Settings > Billing > Invoice History. For details, see Can I get an invoice?.
Getting a Quote
For pricing details specific to your organization, contact your account representative. Pricing varies based on:
- Number of seats
- Plan tier
- Annual vs. monthly commitment
- Volume discounts
- Any custom requirements (compliance add-ons, dedicated infrastructure, custom SLA)
Visit secureai.com/pricing or reach out to your account representative to get a quote tailored to your organization's needs.