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How do I access SecureAI on mobile?

SecureAI works in any modern mobile browser. There is no separate app to install.

Getting started on mobile

  1. Open your mobile browser (Safari, Chrome, Firefox, or Edge).
  2. Navigate to your organization's SecureAI URL (e.g., yourcompany.secureai.example.com).
  3. Log in with your usual credentials (email/password or SSO).

That's it — you have the same access to conversations, assistants, and knowledge bases as you do on desktop.

Add SecureAI to your home screen

For a more app-like experience, you can add SecureAI to your device's home screen:

iPhone / iPad (Safari)

  1. Open SecureAI in Safari.
  2. Tap the Share button (the square with an upward arrow).
  3. Scroll down and tap Add to Home Screen.
  4. Tap Add.

Android (Chrome)

  1. Open SecureAI in Chrome.
  2. Tap the three-dot menu in the top right.
  3. Tap Add to Home Screen (or Install app).
  4. Tap Add.

Once added, SecureAI appears as an icon on your home screen and opens in a full-screen window without the browser toolbar.

Mobile interface differences

The mobile interface is the same as desktop with a few layout adjustments:

  • The sidebar is hidden by default. Tap the menu icon (three horizontal lines) in the top left to open it.
  • Conversations, assistants, and settings are all accessible from the sidebar.
  • File uploads work through your device's standard file picker or camera.

Troubleshooting

Issue Solution
Page does not load Verify you are using the correct URL. Check with your administrator if unsure.
Cannot log in See I can't log in for troubleshooting steps.
Blocked on cellular data Your organization may use IP allowlisting. Contact your administrator to add your network or use your corporate VPN.
Slow performance Close unused browser tabs. SecureAI works best on recent browser versions — update your browser if possible.
How do I create my SecureAI account?

You do not create a SecureAI account yourself. An administrator at your organization provisions your access. The process depends on how your organization has configured authentication.

SSO (Single Sign-On) users

If your organization uses SAML or OIDC single sign-on, your account is created automatically the first time you sign in:

  1. Navigate to your organization's SecureAI URL (e.g., yourcompany.secureai.example.com).
  2. Click Sign in with SSO (or your identity provider's name).
  3. Authenticate through your identity provider (Okta, Azure AD, Google Workspace, etc.).
  4. SecureAI creates your account on first login using the details from your identity provider.

No separate registration step is needed. If you see an error during your first sign-in, confirm with your administrator that your identity provider is configured and that you are in an authorized group.

Local account users

If your organization uses local (email/password) accounts, your administrator creates your account:

  1. Your administrator adds you in the Admin Panel > Settings > Users section.
  2. You receive an email invitation with a link to set your password.
  3. Click the link, create a password, and sign in.

If you did not receive an invitation email, check your spam or junk folder. If it is not there, ask your administrator to resend the invitation.

What if I don't know my organization's SecureAI URL?

Contact your IT department or the person who told you about SecureAI. Each organization has its own SecureAI instance with a unique URL.

What if I need an account but my organization doesn't have SecureAI yet?

SecureAI is sold to organizations, not individuals. If your organization is interested in SecureAI, contact your account representative or visit the SecureAI website to request a demo.

How do I reset my password?

You can reset your SecureAI password from the login page or from within your account settings.

Reset from the login page

If you cannot log in because you have forgotten your password:

  1. Go to your organization's SecureAI login page.
  2. Click the Forgot Password link below the password field.
  3. Enter the email address associated with your account.
  4. Check your email for a password reset link. If it does not arrive within a few minutes, check your spam or junk folder.
  5. Click the link in the email and enter your new password.

The reset link expires after 24 hours. If it has expired, repeat the steps above to request a new one.

Reset from account settings

If you are already logged in and want to change your password:

  1. Click your profile icon in the bottom-left corner of the sidebar.
  2. Select Settings.
  3. Under Account, click Change Password.
  4. Enter your current password, then enter and confirm your new password.
  5. Click Save.

Password requirements

SecureAI passwords must meet your organization's security policy. Common requirements include:

  • Minimum 8 characters
  • At least one uppercase letter, one lowercase letter, and one number
  • No reuse of your last 5 passwords

Your administrator may enforce stricter requirements. If your new password is rejected, check with your administrator for your organization's specific password policy.

SSO users

If your organization uses Single Sign-On (SSO) through Google, Microsoft, Okta, or Auth0, you do not have a separate SecureAI password. Your login is managed by your identity provider. To reset your credentials, follow your organization's SSO password reset process instead.

Still having trouble?

If you do not receive the reset email or continue to have issues:

  • Confirm you are using the correct email address for your account.
  • Ask your administrator to verify your account is active in Settings > Users in the admin panel.
  • Contact support with your email address, organization name, and a description of the issue.

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How is SecureAI different from ChatGPT?

SecureAI and ChatGPT are both AI chat tools, but they are built for different audiences. ChatGPT is a consumer product from OpenAI. SecureAI is an enterprise platform designed for organizations that need control over data, users, and compliance.

Key differences

Area SecureAI ChatGPT (Plus / Team / Enterprise)
Data privacy Your data stays within your organization's environment. Conversations are never used to train AI models. Consumer and Plus plans may use data for model training unless opted out. Enterprise plans offer stronger data controls.
Deployment Hosted in your organization's own cloud environment with dedicated infrastructure. Shared multi-tenant infrastructure managed by OpenAI.
User management Full admin panel with SSO (SAML, OIDC), role-based access, and seat management. Team and Enterprise plans offer workspace-level management. Consumer plans have no admin controls.
Model access Access to multiple AI models from different providers, configurable by your administrator. Access to OpenAI models only (GPT-4o, GPT-4, etc.).
Knowledge bases Upload and connect internal documents so assistants can answer questions using your organization's data. Custom GPTs can reference uploaded files, but without enterprise-grade document management.
Integrations Connect to Slack, Microsoft 365, Google Drive, and internal APIs with admin-controlled permissions. Limited integrations through ChatGPT plugins and GPT Actions.
Compliance Built for SOC 2, GDPR, and HIPAA requirements. See Does SecureAI support SOC 2, GDPR, or HIPAA? Enterprise plan offers SOC 2 compliance. Consumer plans have limited compliance support.
Audit and visibility Administrators can monitor usage, manage conversations, and enforce policies. Enterprise plan offers an admin console. Consumer and Plus plans have no audit capabilities.

When to use SecureAI

SecureAI is the right choice when your organization needs:

  • Data isolation -- conversations and documents must not leave your environment.
  • Admin controls -- IT needs to manage who can access AI, which models are available, and what integrations are enabled.
  • Internal knowledge -- employees need AI that can answer questions using your organization's own documents and data.
  • Compliance requirements -- your industry or customers require SOC 2, GDPR, or HIPAA controls around AI usage.

Can I use both?

Yes. Some organizations use ChatGPT for personal productivity and SecureAI for work that involves company data. Your administrator may set policies about when to use each tool. When in doubt, use SecureAI for anything involving internal information.

Is SecureAI just OpenWebUI?

No. SecureAI is built on top of OpenWebUI but adds a substantial layer of enterprise features designed for organizations that need security, compliance, and administrative control over their AI deployment.

What is OpenWebUI?

OpenWebUI is an open-source web interface for interacting with large language models. It provides a chat-based UI, conversation history, model selection, and basic knowledge-base (RAG) functionality. It is a solid foundation for individual use or small teams experimenting with AI.

What SecureAI adds

SecureAI extends OpenWebUI with capabilities that organizations in regulated industries — like the automotive aftermarket — require before they can deploy AI to their teams.

Enterprise authentication and access control

  • Single sign-on via SAML and OIDC (Okta, Azure AD, Google Workspace, Auth0)
  • Multi-factor authentication enforcement across the organization
  • Role-based access control with granular permissions for users, teams, and administrators
  • IP allowlisting to restrict access to approved networks

OpenWebUI provides basic local accounts. SecureAI connects to your existing identity provider so users log in with the same credentials they use for everything else.

Content filtering and AI safety

  • Prompt-side and response-side content filters with adjustable sensitivity
  • Prompt injection detection to prevent users from overriding system instructions
  • Custom keyword and regex rules for industry-specific terms (e.g., blocking the model from guessing part numbers)
  • Organization-wide system prompts that enforce baseline behavior across all models

OpenWebUI does not include content filtering. SecureAI lets administrators control what the AI can say before it reaches end users.

Compliance and audit

  • Full audit logging of conversations, admin actions, content filter events, and login activity
  • Audit log export (CSV) for SOC 2, GDPR, and HIPAA compliance reporting
  • Data residency controls for organizations with geographic data requirements
  • Data deletion workflows for responding to user data requests

OpenWebUI stores conversations but does not provide the audit trail or data governance features that compliance frameworks require.

Administration and governance

  • Centralized admin panel for managing users, models, integrations, and safety settings
  • Per-model configuration including rate limits, token budgets, and safety overrides
  • Admin visibility into user conversations (with audit logging of admin access)
  • Integration approval workflows so administrators control which external tools and connections are available

Managed infrastructure

  • Hosted deployment on dedicated infrastructure — no self-hosting burden
  • Automatic updates with zero-downtime rollouts
  • Support and SLA with a dedicated account team

When does the distinction matter?

If you are evaluating SecureAI, the key question is whether your organization needs the controls listed above. For a single user or a small team with no compliance requirements, open-source OpenWebUI may be sufficient. For organizations that need to manage who can access AI, what the AI can say, and how activity is audited, SecureAI provides the layer that makes that possible.

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What are workspaces, models, tools, and knowledge bases?

SecureAI is built around five core concepts. Understanding how they fit together helps you get the most out of the platform.

Workspaces

A workspace is a shared environment that your administrator sets up for a team or department. It groups together specific models, knowledge bases, and default settings so everyone on the team has access to the same resources.

For example, a parts counter team might have a workspace with models and catalogs configured for parts lookup, while an estimating team has a separate workspace with collision repair procedures.

If your organization uses multiple workspaces, you can switch between them from the sidebar. If you only see one workspace (or no workspace selector), your administrator has configured a single workspace for your organization.

Models

A model is the AI engine that reads your messages and generates responses. SecureAI supports multiple models from different providers -- OpenAI, Anthropic, Google, and others -- each with different strengths.

Model trait What it means
Capability Some models are better at reasoning, writing, or code. Others are faster but less detailed.
Speed Smaller models respond quickly. Larger models take longer but produce more thorough answers.
Cost Each message uses tokens. Larger models cost more tokens per response.

Your administrator controls which models are available in each workspace. You select the model for your conversation from the model selector at the top of the chat area. You can also set a default model in Settings > Interface Preferences so you don't have to choose every time.

For help choosing a model, see How to Choose the Right AI Model.

Knowledge bases

A knowledge base is a collection of documents you upload to SecureAI. When a knowledge base is attached to a conversation or assistant, SecureAI searches those documents and uses the most relevant passages to answer your questions. This is called RAG (Retrieval-Augmented Generation).

Common examples in the automotive aftermarket:

  • Parts catalogs -- upload your aftermarket parts PDFs so the AI can look up part numbers, fitment, and pricing.
  • Service procedures -- upload OEM or shop-specific repair procedures for quick reference during diagnostics.
  • Warranty policies -- upload warranty documentation so the AI can answer coverage questions accurately.

You can attach one or more knowledge bases to any conversation by clicking the + icon in the message input area. Administrators can also pre-attach knowledge bases to assistants so they are always available.

For details on creating and managing knowledge bases, see How to Create and Manage Knowledge Bases.

Tools

A tool is a custom function that lets an assistant call an external API or service during a conversation. Tools give the AI access to live data that isn't in its training or your knowledge bases.

For example, an administrator could create a tool that queries your parts inventory system. When you ask "Do we have part number 12345 in stock?", the assistant calls the tool, gets the current stock level, and includes it in its answer -- all without you leaving the chat.

Tools are created and managed by administrators. As a user, you don't need to do anything special -- assistants with tools assigned to them use those tools automatically based on your questions.

For more on what tools can do, see Can assistants call APIs and use tools?.

Assistants

An assistant is a pre-configured AI setup that combines a model, a system prompt, knowledge bases, and tools into a single package. Think of it as a specialized version of the AI tailored for a specific job.

For example, your organization might have:

  • A Parts Lookup Assistant that uses a fast model, has your parts catalogs attached as knowledge bases, and has inventory lookup tools enabled.
  • A Service Advisor Assistant that uses a more capable model with repair procedure knowledge bases and a shop management system integration.
  • A General Assistant with a broad-purpose model and no specialized knowledge bases, for ad-hoc questions.

Assistants appear in the model selector alongside regular models. Select one to start a conversation with that pre-configured setup.

Administrators create assistants in Workspace > Models. For setup instructions, see How to Create an Assistant.

How they fit together

Workspace
  +-- Models (which AI engines are available)
  +-- Knowledge Bases (which documents the AI can search)
  +-- Assistants (pre-configured combos of model + knowledge + tools)
       +-- Model (one AI engine)
       +-- Knowledge Bases (one or more document collections)
       +-- Tools (optional external API integrations)
       +-- System Prompt (instructions that shape behavior)

A workspace provides the environment. Models provide the intelligence. Knowledge bases provide your organization's data. Tools provide access to live external systems. Assistants bundle these together into ready-to-use configurations.

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What is SecureAI?

SecureAI is a hosted AI chat platform built for organizations that need enterprise-grade security, compliance, and administrative control. It gives your team access to leading AI models -- like OpenAI, Anthropic, and Google -- through a single interface, with guardrails that protect your data and govern what the AI can do.

SecureAI is designed specifically for the automotive aftermarket industry, though its capabilities apply to any organization that needs to deploy AI responsibly.

What you can do with SecureAI

SecureAI provides a web-based chat interface where your team can:

  • Ask questions and get AI-generated answers using models like GPT-4, Claude, and Gemini -- all from one place, without needing separate subscriptions to each provider.
  • Upload documents and build knowledge bases so the AI can answer questions grounded in your organization's own data (parts catalogs, service manuals, policies, training materials).
  • Create custom assistants tailored to specific workflows -- for example, an assistant that helps service advisors look up part compatibility, or one that drafts customer communications.
  • Use integrations and tools that connect the AI to external systems, enabling it to look up live data or trigger actions beyond simple chat.

For details on core concepts, see What are workspaces, models, tools, and knowledge bases?.

How SecureAI protects your organization

Unlike consumer AI tools, SecureAI is built around the principle that your organization's data stays under your control:

  • No model training on your data -- enterprise API agreements with model providers explicitly prohibit using your prompts or responses for training.
  • End-to-end encryption -- all data is encrypted in transit (TLS 1.2+) and at rest (AES-256).
  • Single sign-on and MFA -- users authenticate through your existing identity provider (Google, Microsoft, Okta, Auth0) with optional multi-factor authentication.
  • Role-based access control -- administrators control who can access which models, tools, and knowledge bases.
  • Content filtering and AI safety -- configurable filters evaluate prompts and responses before they reach users, blocking harmful content, PII exposure, or industry-specific terms.
  • Audit logging -- every conversation, admin action, and security event is recorded in an immutable audit trail that can be exported for compliance reporting.

For a deeper look at security, see What does SecureAI mean by secure AI chat?.

How SecureAI is built

SecureAI is built on top of OpenWebUI, an open-source AI chat interface, and extends it with enterprise features:

Layer What SecureAI adds
Authentication SSO (SAML/OIDC), MFA enforcement, IP allowlisting
Authorization Role-based access control for models, tools, and knowledge bases
AI governance Content filtering, prompt injection protection, organization-wide system prompts
Compliance Audit logging, data export, data deletion workflows, SOC 2 / GDPR / HIPAA support
Infrastructure Hosted deployment, automatic updates, dedicated support

For details on the relationship with OpenWebUI, see Is SecureAI just OpenWebUI?.

Who SecureAI is for

SecureAI is designed for organizations that want to give their teams access to AI but need to maintain control over security, data handling, and AI behavior. Typical users include:

  • Parts distributors and retailers using AI to help staff answer product questions, cross-reference part numbers, and draft customer communications.
  • Service shops and dealer networks using knowledge bases loaded with service manuals, TSBs, and diagnostic procedures.
  • Aftermarket manufacturers using AI to support internal teams with product specifications, warranty policies, and training content.
  • Any regulated organization that needs compliance-ready AI deployment with audit trails and data governance.

Getting started

  1. Create your account -- see How do I create my SecureAI account?.
  2. Explore the interface -- learn about workspaces, models, tools, and knowledge bases.
  3. Set up your team -- configure SSO, add users, and assign roles through the admin panel.
  4. Build knowledge bases -- upload your organization's documents so the AI can answer questions using your data. See How should I structure knowledge bases?.

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